Refund policy

Return & Refund Policy

Returns

We want you to be completely satisfied with your purchase.

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

Be unworn, unused, and unwashed.
Have all original tags attached.
Be in its original packaging.
Include proof of purchase or your order number.

Items returned that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items.
Gift cards.
Customized or personalized products.
Items showing signs of wear, washing, or damage caused after delivery.

How to Start a Return

To begin a return, please contact us at:

Email: contactunitetheculture@gmail.com

Include your order number and the reason for your return. If your return is approved, we will provide return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was sent.
The item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and provide a replacement or full refund if appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or if you received the wrong size due to our fulfillment error. If you need an exchange, contact us at contactunitetheculture@gmail.com Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return policy.